Tennis Providers: Reach Out and Say Hello

By Karen Ronney, Editor Our greatest challenge as tennis professionals is combating the “Out of sight, Out of mind” reality as we begin to approach the time we can reopen our courts. Our tennis clients have been off the courts for about a month. No matter their circumstances, we want to remind them we are... Continue Reading →

April 23, 2020 0

Top 10 Tips of Great Tennis Customer Service

By Karen Ronney, Editor SanDiegoTennisNews.com Perspective is everything in the business of tennis. There are two distinct viewpoints. The first is looking at the tennis industry as a whole and success is measure by revenue, metrics and player participation. The second perspective is to consider the business of tennis as a customer service experience with... Continue Reading →

January 9, 2020 0